archiveApril 23, 2022


The Top Features of Mobile Call Center Software

Mobile contact center software is designed to help customer service representatives manage customer interactions while on the go. Specifically, this software solution allows call center representatives to access the company's call center software application from their mobile devices. This way, they can screen calls and assist customers from anywhere in...

Everything You Need To Know About Analysis of Variance (ANOVA)

Analysis of variance (ANOVA) is a data approach that helps researchers make sense of the overall processes and test subjects that they are studying. With the help of multiple data sets and the utility of this powerful tool for comparing means (averages) across a wide span of data analyses, ANOVA...